General Courses


Customer Training offers you many general course options, both online and in-person at our state-of-the-art facilities.


Introduction to Gas Turbine Engines

Instructor-Led Course


Course Code:109-1
Duration:1 Day

What you’ll learn:
Gain a basic foundation on jet engines and their use in the industry. Develop an understanding of the basic concepts of the gas turbine from the concept of thrust to the operation of its basic components. Learn the names of the components, basic construction and key systems.

Who can take this course:
  • Commercial Technicians.
  • UTC and Pratt & Whitney employees with supervisor’s permission.

Effective Training and Presentation Techniques

Instructor-Led Course


Course Code:216
Duration:4 Days

What you’ll learn:
Improve your presentation skills through discussions of adult learning theory, classroom skills, speaking skills, use of audio-visual materials, giving and receiving feedback and practice teaching scenarios. The course satisfies the requirements of FAR145 for Instructor Training.

Who can take this course:
  • Personnel responsible for classroom instruction, meetings and speaking in front of groups of all sizes.

Introduction to Overhaul Practices Workscope Development

Instructor-Led Course


Course Code:250
Duration:2 Days

What you’ll learn:
This course introduces you to the process of engine overhaul practices and workscope development, describing basic parts features, typical damages and repair methods. You will learn through classroom presentations and discussions.

Who can take this course:
  • Personnel in need of familiarization with engine maintenance planning, workscope and overhaul process, as well as part repair processes.

OJT: Teaching Job Knowledge and Skills

Instructor-Led Course


Course Code:501
Duration:1 Day

What you’ll learn:
This course provides the ability to apply effective instructor characteristics, use verbal and nonverbal communications, and employ the coach-and-pupil learning strategy.

Who can take this course:
  • Subject matter experts in the shop setting who train new employees both in the classroom and on the shop floor.
  • Personnel who need to understand how to teach job related skills outside the classroom, such as in a manufacturing or industrial environment.

Standard Practices Used in Maintenance of Pratt & Whitney Engines

Instructor-Led Course


Course Code:205
Duration:2 Days

What you’ll learn:
How to apply standard practices when performing maintenance on gas turbine engines.

Who can take this course:
  • Owners, operators and maintainers of Pratt & Whitney, International Aero Engines and/or Engine Alliance engines.
  • UTC and Pratt & Whitney employees with supervisor’s permission.

Foreign Object Damage (FOD) – Training for technical Support Groups

Online Training Course


Course Code:E033
Duration:1 Hour

What you’ll learn:
This course is intended for employees who require access to and who design and manage FOD Prevention processes. Topics include the definition and cost of FOD and practices to prevent FOD. Levels of FOD prevention in Foreign Object Critical Area Stations (FOCAS) are also described in detail.

Who can take this course:
  • UTC and Pratt & Whitney employees with supervisor’s permission.
  • This course is intended for employees who require access to Foreign Object Critical Area Stations (FOCAS) and who design and manage FOD Prevention processes.
  • The audience may include but not be limited to non-technical support management/supervision, quality professionals, support engineering and facilities and services workers who develop and monitor processes for FOD prevention.

Foreign Object Damage (FOD) – General Awareness

Online Training Course


Course Code:E034
Duration:0.5 Hours

What you’ll learn:
This course provides an introduction to FOD, FOD prevention and Foreign Object Critical Area Stations (FOCAS).

Who can take this course:
  • UTC and Pratt & Whitney employees with supervisor’s permission.
  • This course is intended for employees who do not require unescorted access to Foreign Object Critical Area Stations (FOCAS), but must be aware of the risks associated with Foreign Objects and have a general understanding of controls in place to mitigate those risks. The audience may include but not be limited to employees in areas such as legal, finance and other administrative functions.

Foreign Object Damage (FOD) – Technical Training

Online Training Course


Course Code:E030
Duration:1.5 Hours

What you’ll learn:
This course covers FOD prevention processes such as parts protection, material handling and tool and hardware control methods, as well as procedures for responding to and documenting FOD or FO events.

Who can take this course:
  • UTC and Pratt & Whitney employees with supervisor’s permission.
  • This course is intended for employees who are permanently assigned to work in and around Foreign Object Critical Area Stations (FOCAS) and have direct contact with engines, engine openings, components, tools and hardware.

Human Factors Awareness, Part 1

Online Training Course


Course Code:E031V3.2
Duration:1 Hour

What you’ll learn:
Human Factors Awareness continues to gain importance as a crucial means for ensuring aviation health and safety. It explores the theory behind various human factors models and illustrates everyday situations that invite error and mistakes. This is the first course in a two-course series.

Who can take this course:
  • UTC and Pratt & Whitney employees with supervisor’s permission.

Human Factors Awareness, Part 2

Online Training Course


Course Code:E032V3.2
Duration:1 Hour

What you’ll learn:
Human Factors Awareness continues to gain importance as a crucial means for ensuring aviation health and safety. It explores the theory behind various human factors models and illustrates everyday situations that invite error and mistakes. This is the second course in a two-course series.

Who can take this course:
  • UTC and Pratt & Whitney employees with supervisor’s permission.

Introduction to Gas Turbine Engines

Online Training Course


Course Code:LP-IntroGTE
Duration:1.5 Hours

What you’ll learn:
This self-paced series provides you with a general knowledge of gas turbine and turbofan engines. It introduces systems and components that work together to generate thrust. This course is suggested as the foundation for further, engine-specific training. This courseware requires the use of the Google Chrome internet browser.

Who can take this course:
  • UTC and PW employees with supervisor’s permission.
  • Customers and Suppliers interested in understanding how jet engines work.

Repair Station Regulatory Overview - Polish Version

Online Training Course


Course Code:E028V1
Duration:1 Hour

What you’ll learn:
Ten kurs oferuje pracownikom podstawowa wiedze na temat zakladu remontowego, i prowadzi ich przez procedury, które maja duze znaczenie dla ich codziennej pracy. Sa tam omówione  stempel odbiorcy, FAA jako zródlo odniesienia, i role wyznaczonych przedstawicieli FAA, jak równiez róznice wykonawcze pomiedzy organizacjami nadzorujacymi EASA a FAA.

Who can take this course:
  • UTC and Pratt & Whitney employees with supervisor’s permission.

Repair Station Regulatory Overview

Online Training Course


Course Code:E005V2
Duration:2 Hours

What you’ll learn:
This course offers you basic repair station knowledge and guides you through procedures that are important to your daily work. Stamp warranty, FAA reference sources and the roles of FAA designees are discussed, as well as regulatory differences between EASA and the FAA.

Who can take this course:
  • UTC and Pratt & Whitney employees with supervisor’s permission.

Repair Station Regulatory Process

Online Training Course


Course Code:E027V1
Duration:1.5 Hours

What you’ll learn:
Repair Station Regulatory Process expands on the body of knowledge discussed in Repair Station Regulatory Overview. Course modules describe the methods, techniques, practices, training and data that can be used to perform maintenance under these Federal Aviation Regulations (FARs):
  • FAR 43: Maintenance, Preventive Maintenance, Rebuilding and Alterations
  • FAR 145: Repair Station Requirements.

Who can take this course:
  • UTC and Pratt & Whitney employees with supervisor’s permission.

Simplified Technical English

Online Training Course


Course Code:eL-STE
Duration:1 Hour

What you’ll learn:
This e-learning course teaches clear, unambiguous writing that improves readability and prevents misunderstandings. This training gives an overview of Simplified Technical English (STE), describes what is in the STE specification and shows the basic elements of STE writing. It includes case studies based on industry experience.

Who can take this course:
  • UTC and Pratt & Whitney employees with supervisor’s permission.

Introduction to Onsight Collaboration

Learning Path


Course Code:LP-Onsight
Duration:1 Hour

What you’ll learn:
This two-part series introduces Librestream's Onsight Connect collaboration platform.

Who can take this course:
  • UTC and PW employees with supervisor’s permission.

Engine Performance Report System (EPRS)

Learning Path


Course Code:LP-EPRS
Duration:2.5 Hours

What you’ll learn:
This courseware will introduce you to the features and functions of the Engine Performance Report System (EPRS).

Who can take this course:
  • UTC and PW employees with supervisor’s permission.